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Travel Helpdesk Support with German/Portuguese

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.
Minimum 6 months experience in Customer Service
Advanced in English and German or Portuguese
Travel industry background is a plus
Experience within service desk environment is desirable
Familiarity / capability to rapidly acquire troubleshooting skills
Ownership and commitment to problem resolution
Ability to work well under pressure
Client oriented, flexible, patient
Excellent written communication skills
Good organizational skills
The team is offering Technical & Functional Support for a Travel Commerce Platform providing distribution, technology, payment and other solutions for the travel and tourism industry.
Responsibilities:
To provide exceptional customer service and Incident resolution to subscribers on the full range of client products, and related network and platforms
Answer all inbound contacts through calls, Web, e-mail and chat
Answer enquiries related to functional support of bookings: making or changing reservations, fares & pricing, fulfillment (in particular airline ticketing)
Provide assistance on applications or platforms which client may own or develop
Provide frontline technical support such as investigating connectivity issues with client systems
Provide Extended Services Desk support: software installation or non-standard configurations
Provide required support via outbound activities such as Team Viewer and Outbound Calls
Answer questions related to the reservation and booking process for airlines, hotels, rental cars and other travel-related services
Benefits:
Opportunity to work in a fast growing company and in a multinational environment
Opportunity to grow in the organization and build a successful career path
Relocation assistance
Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
Personal and professional development through a variety of training programs (hard/soft skills)
Great office location, close to the metro station and Promenada Mall

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