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System Administrator

UniCredit Business Integrated Solutions is the global service Company of UniCredit that provides solutions in the Information & Communication Technology (ICT), Back Office & Middle Office, Real Estate, Security and Global Sourcing areas. The Company has about 11.000 colleagues and oversees activities in: Austria, Germany, Italy, Poland, United Kingdom, Czech Republic, Romania, Slovakia, Hungary, plus 2 branches: one located in New York and one in Singapore.
• Previous Helpdesk (Voice Support) experience is to be preferred.
• Knowledge of Microsoft based operating systems with emphasis on Windows 7
• Experience with using and troubleshooting Outlook within a network environment
• Basic understanding of PC hardware set-up and configuration
• English - essentiel
• To provide 1st line/2nd line technical support; answering support queries via phone, email, Chat and Web
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be proactive when dealing with user issues
• Callbacks for customer not reachable cases & customer request
All candidates should include a link to their portfolio or provide work samples as part of the application process. Please indicate your role and contribution for each project submitted.

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