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HelpDesk Agent for Accounts Payable with English

Candidatul ideal
Advanced level of English - B2 level at least; Problem-solving mentality; Self-organizing and able to grasp a large amount of information in a short period of time; Strong desire to work with customers in need and willing to provide the best resolution to their queries; The candidate should be able to work in a team and openly communicate with his/her colleagues.Descrierea jobului
​Key Accountabilities: You will provide support for the external and internal clients of one of the biggest insurance company in the UK and Ireland. You will answer calls or emails coming from UK and Ireland / Canada customers, offering them information regarding their invoices or the status of their payments. This would include performing both front-office and back-office activities, and would require that all investigation and analysis to be completed within the agreed Service Level. You will interact on a regular basis with teams in the UK, Sri Lanka and India, which will enhance your cross-cultural exposure. You will enjoy: A great office and young team, a friendly atmosphere and a multinational environment; Teambuilding and Christmas party events; Great work-life balance culture; Performance bonuses according to your results; Wide range of development and training options (including soft skills and language courses); Career path perspective and personal development plan; Free coffee and fruits to keep you energized but also medical coverage; Bookster and Benefits Online to enjoy your hobbies.Descrierea companiei
About us: WNS Global Services is a recognized leader in business process outsourcing (BPO).Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes. We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics. Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!

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