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Credit / Collections Analyst with English

Candidatul ideal
Adecco Permanent Search Division is looking for its client, a listed multinational software and information technology business that’s standing up a global Financial Planning & Analysis Centre of Excellence for a Credit / Collections Analyst . Performing variety of structured Collections activities according to existing collections strategies and processes, with guidance from senior team members, receiving instructions and directions from others, and developing understanding and competence. Regularly interacting with customers and internal partners (including sending letters, telephone calls and, in some cases, in-person visits), developing strong relationships both internally and externally, establishing regular checkpoints and dealing with routine customer enquiries related to payments or payment issues. Performing Cash Application, reconciling payments and invoices, identifying problems and working with Invoicing, Sales Operations, Revenue Recognition and the Customer to negotiate payments (including creation of payment plans and down payments) and resolve disputes. Can include conflict resolution and negotiations with customers. Analysing customer receivables account balances and working with Credit Support and General Accounting to prioritise delinquent customers and existing duties to ensure timely payment, to process receipts and rebates, and to ensure appropriate balances are reconciled and allocated Researching customers to determine the appropriate communication method to facilitate payment and issue customer statements Performing collection processes in compliance with company policy and legal requirements, and understanding and operating internal controls and delivering against specified timelines with the appropriate hand-offs as outlined in internal SLAs Monitoring the customers financial status and supporting the Bad Debt identification process by advising Credit and General Accounting of required adjustment to account balances or credit levels Collaborating with the broader Quote to Cash team and internal stakeholders to create a seamless, efficient end-to-end process and perform work in-line with established Service Level Agreements with internal organizations Assisting with ad-hoc work and Quote to Cash projects as needed, including, but not limited to process improvement initiatives, internal controls implementations, audit queries and system changes Contributing towards team goals, reporting on progress and analysing the team performance towards operational metrics/KPIsDescrierea jobului
Required Skills and ExperienceEducation and Experience University degree – preferably related to Finance / Business – or equivalent experience Previous experience in a similar role is an advantage Experience of customer service would be an advantage Knowledge and Skills Fluency in the English language (mandatory); Intermediate knowledge of any other foreign language would be an advantage Good interpersonal, negotiation and conflict resolution skills, along with strong customer service and relationship building skills Good problem-solving skills Basic accounting knowledge, and a basic understanding of the quote to cash process and invoices Basic understanding of dispute management process Basic understanding of order management process Ability to work with different information systems and business applications Good proficiency with Microsoft Office (particularly Excel, PowerPoint, and Outlook) Ability to adapt to a changing environment Good time management with an ability to meet multiple deadlines Highly organized and motivated team playerDescrierea companiei
Cine este Adecco? Adecco Romania este parte a The Adecco Group, lider local si mondial in furnizarea de servicii de resurse umane. Cu peste 33.000 de angajati full time si aproximativ 5.100 de sucursale, Adecco este prezent in peste 60 de tari si teritorii. În Romania, compania gestionează peste 8.000 de persoane plasate, are o baza de date cu peste 500.000 de candidaţi şi deserveste zilnic peste 600 de clienţi, toate acestea prin intermediul colegilor din cele 15 sucursale raspandite in intreaga tara.Misiunea noastra este sa oferim oamenilor oportunități de angajare în orice etapă a carierei profesionale, iar companiilor, talentele de care au nevoie. Consultantii nostri sunt entuziasti si pasionati, sunt profesionisti specializati in domenii si industrii multiple, au experienta si capacitatea de a-ti intelege dorintele si planurile de cariera si de a gasi job-ul potrivit pentru tine. Credem in tine! Construirea unei cariere durabile este un proces continuu in care ai nevoie de motivatie, un plan de actiune, flexibilitate si disciplina. Succesul inseamna cunoasterea calitatilor personale si increderea in acestea. Descopera Adecco si vino sa desenam calea in cariera impreuna. Noi si voi, suntem Adecco. Daca nu ai gasit un rol potrivit experientei tale, dar vrei sa fii la curent cu job-urile din piata, viziteaza website-ul adecco.ro, sectiunea RESURSE, unde iti poti inregistra CV-ul în baza de date Adecco. Ai vrea ca totul sa fie mai rapid si mai simplu de atat? Atunci descarca aplicația Adecco Jobs valabilă în AppStore și GooglePlay si fii la curent cu noile job-uri.Ne gasesti si pe Facebook, Linkedin, Twitter si Instagram ! Toate datele și CV-urile sunt tratate cu confidențialitate si vor fi luate în considerare în proiectele ce corespund experienței tale profesionale.

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