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Customer Experience Ambassador with German&English

Voxpro is an award winning provider of Multilingual Customer Experience &
Technical Support solutions to giant global brands. Voxpro is headquartered in Cork,
with another Irish office located in Dublin's Silicon Docks. We also have offices in San
Francisco, Folsom, California and Athens, Georgia. Our success is our people. Their
creativity and hunger deliver compassionate, clever and robust solutions. Their talent
attracts great clients whose vision engages our people. This is the sustainable and
happy life cycle of Voxpro.
-fluency in German and English, with appropriate market language knowledge (minimum B2 level)
-availability for a full-time position, in shifts covering 07:00 - 24:00, Monday - Sunday
-strong writing and communication skills
-ability to troubleshoot and solve problems creatively and efficiently
-proven ability to be a positive contributor in a team environment
-able to flourish in an ambiguous, high growth tech environment where change is constant
-customer oriented: You have a passion for helping and empowering others
-Technology enthusiast: comfortable working across platforms and devices
-support all user communities to resolve their inbound inquiries quickly and efficiently
-manage inbound email and in-app messages support through our CRM tool
-guide users’ interactions with the platform in accordance with community guidelines
-educate and build loyalty among new users
-ability to multitask and effective in time management
-analyze and improve complex workflows to operate more effectively
-detect and suggest areas for improvement in all areas of your role
-working collaboratively with peers globally to streamline processes
-review and analyze documents submitted by platform users
-ensure that documents meet client expectations for approval
We offer:
- Stable job - permanent labor contracts
- Above average fixed salary, performance bonuses
- Monthly meal tickets
- Transportation vouchers for late shifts
- International career - paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

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